Privacy Policy
At CeraLuz Manufacturing Ltda, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto. We comply fully with the General Data Protection Regulation (GDPR) and applicable privacy laws.
Information We Collect
We may collect personal information that you voluntarily provide to us when registering on our site, placing an order, subscribing to a newsletter, or otherwise interacting with our services. This information may include your name, address, contact details, payment information, and any other data necessary for processing orders and providing customer service.
We may also collect non-personal information automatically as you navigate through our site. This information can include IP address, browser type, operating system, referring URLs, and usage data to enhance your experience and improve our services.
Use of Your Information
We use the information collected to:
- Process and fulfill your orders, including contacting you about your order status.
- Provide customer support and respond to your inquiries.
- Improve and personalize your experience on our platform.
- Comply with legal obligations and enforce our terms and policies.
- Send you marketing communications only with your explicit consent, which you may withdraw at any time.
Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. Your data may be shared with trusted service providers who assist us in operating our business, such as logistics partners and payment processors, under strict confidentiality agreements.
We may disclose your information when required by law or to protect our rights, safety, and property or those of others.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this privacy policy, including compliance with legal, accounting, or reporting requirements.
Your Rights
Under GDPR and applicable laws, you have the right to:
- Access the personal data we hold about you.
- Request the correction or erasure of your personal data.
- Object to or restrict the processing of your data.
- Request data portability.
- Withdraw consent at any time where processing is based on your consent.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise these rights, you may contact us via postal mail directed to the address provided below.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your web browser settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
If your data is transferred outside your country of residence, including to Brazil where our company is based, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children’s Privacy
Our online platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that such data has been collected without parental consent, we will take steps to delete the information promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our platform, and where appropriate, notified to you.
Contact Information
For any questions regarding this privacy policy or to exercise your data protection rights, you may contact us by postal mail at:
CeraLuz Manufacturing Ltda
257 Jardim Botânico Avenue, Suite 5B
Rio de Janeiro, Rio de Janeiro
Postal Code 22461-000
Brazil
We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your use of our online platform signifies your acceptance of this policy and any updates.